Scenario: An error is displayed in Citrix Director when a Citrix Administrator attempts to shadow a user connected to a desktop hosted on a server OS machine. Shadowing does NOT start. What is the likely cause of this error?
A. Remote Assistance is NOT enabled on the server OS machine.
B. Citrix Receiver is NOT installed on the administrator’s workstation.
C. The administrator does NOT have the Help Desk role in Citrix Studio.
D. Remote Desktop is NOT configured on the administrator’s workstation.
Scenario: A user’s virtual desktop session running on XenServer is unresponsive and the user is unable to access any applications. Prior to the session becoming unresponsive, the user was working on a very large financial report and did NOT save it. A Citrix Administrator examines the session and determines that Microsoft Excel has frozen the session. Which tool could the administrator use to end the Excel process without ending the session?
A. Citrix Director
B. Citrix XenCenter
C. Citrix StoreFront
D. Task Manager on the Delivery Controller
Which two tools could a Citrix Administrator use to determine which virtual desktops have NOT registered with the Delivery Controller? (Choose two.)
A. Citrix Studio
B. Citrix Director
C. Citrix XenCenter
D. Provisioning Services Console
Answer: A, B
Which two methods could a Citrix Administrator use to determine whether any user connections failed in the past 60 minutes? (Choose two.)
A. Check the Windows Event Viewer.
B. View Windows Performance Monitor.
C. View Citrix Director Historical Trends.
D. Monitor the Citrix Director HDX channels.
E: Check the Citrix Director Dashboard panels.
Answer: C, E
A Citrix Administrator opens Citrix Studio and is unable to make any changes. What is a likely cause of this issue?
A. The XenDesktop database is down.
B. The Configuration Logging database is unavailable.
C. The administrator is assigned the Desktop Catalog role.
D. A firewall is blocking traffic over port 1433 from the administrator’s device.
Which action could a Citrix Administrator take to provide management with a daily report of changes in the environment?
A. Download the system report in the HDX panel.
B. Create an HTML report in configuration logging.
C. Export the event logs from all the Delivery Controllers.
D. Provide access to the historical trends in Citrix Director.